Field Forge Support — Help, Documentation & Contact

We’re here to help you get the most out of Field Forge. Whether you’re migrating from another custom fields plugin, setting up your first field group, or building a headless WordPress site, our team responds within one business day.

Start here: self-serve

Documentation

Comprehensive documentation for every Field Forge feature.

Browse all documentation →

Most common questions are answered in the docs. Start with:

Is Field Forge really ACF-compatible?Yes, via the compatibility layer
Will my theme code work after migration?Yes, zero rewrites needed
Do I need to bring my own OpenAI API key?No, AI runs through our managed backend
Can I use Field Forge on multisite?Yes
Is there a free version?Yes, on WordPress.org
How does Field Forge compare to SCF?See the guide

Quickstart guides

Contact support

If you can’t find the answer in the docs, our support team is here.

By email

Send a message to [email protected]. Include:

Your license email (or “free version” if you’re on the free tier)
WordPress version
Field Forge version
PHP version
A clear description of the issue
Steps to reproduce (if applicable)
Screenshots (if visual)
Error messages (exact text, not paraphrased)

Via the contact form

Send us a message through our contact form. Select “Support” as the topic and the ticket is routed to the right person.

What to include for faster resolution

Technical support tickets get resolved faster when they include:

WordPress version — from Dashboard → Updates
Field Forge version — from Plugins → Installed Plugins
PHP version — from Tools → Site Health → Info → Server
Active theme — so we can test against the same theme
Other active plugins — in case there’s a conflict
Specific field group ID or name — so we can examine the exact structure
Screen recording — for UI bugs, a short video is worth a thousand words
Error messages — exact text, copied not paraphrased

We never need your WordPress admin password. We never need database access. If we need to reproduce something that requires specific data, we’ll set it up on our own staging environment.

Response times

Paid plan (Personal / Professional / Agency)Within 1 business day, Monday–Friday
Free version usersBest effort, usually within 2–3 business days
Critical bugs on a paid siteSame day when possible
Pre-sales questionsSame day
Migration help (paid plans)Priority same-day during migration

Business days are Monday–Friday, 9am–6pm UTC+5 (our team is based in Tashkent, Uzbekistan). Tickets submitted on weekends are answered first thing Monday.

Migration support

Switching from another custom fields plugin? We’ll help you through it. For paid customers, migration support is included at priority level.

Migration paths we actively support:

For each, we provide:

Pre-migration compatibility check
Live chat during the migration (for paid customers)
Troubleshooting if something doesn’t transfer cleanly
Post-migration verification
Follow-up after the first week

Report a bug

Found something broken? We want to know.

Email: [email protected] with “Bug report” in the subject
Include reproduction steps
Include your environment (WP version, PHP version, theme, plugins)
If the bug is security-related, email [email protected] privately

Bugs reported with clear reproduction steps usually get fixed within a release cycle (2–3 weeks).

Request a feature

Want something Field Forge doesn’t do yet? Tell us.

Email [email protected] with “Feature request” in the subject
Describe the use case, not just the feature — “I want X so I can Y”
Popular requests move onto our public roadmap

Community resources

Changelog →Every release and what’s in it
Roadmap →What’s coming next
ACF vs SCF Guide →The complete comparison pillar
ACF Migration Guide →Step-by-step migration walkthrough
Headless WordPress Guide →Next.js, Astro, Nuxt examples

Ready to try Field Forge?

Get Field Forge — from $40/year →

Priority support included in every paid plan.